Please feel free to call us on +33 (0)630 547 032

Frequently Asked Questions

Information you might like to know

1. Do I need a passport photo for my lift pass?

No, you do not require a photo for your lift pass, unless you are buying a season pass. Dates of birth and proof of age are required when buying additional "Carte Neige" Insurance and for guests who are younger than 5 or older than 74.

2. Is there a washing machine in the chalet? Cleaning products?

Yes we have a washing machine, however no tumble dryer. You will require to bring or purchase your own washing powder. cleaning products are supplied throughout the chalet.

3. What essential items should we pack?

Please note that it is nice and warm in the chalet so you won't need thick jumpers for inside!

As we have a no outdoor footwear policy in the chalet, please bring slippers or dedicated indoor-only footwear e.g. clean Crocs, flip-flops or slip-ons.

Please do not forget your swimmers for the hot tub beach and swimming pool. Beach towels for the swimming pool must also be supplied as bedroom towels may not leave the chalet.

All of our bathrooms have hairdryers and all bedrooms have UK adaptors.

3. Is there a cash machine locally?

Yes, there is a cash machine in Morillon and several in Samoëns. However, there is not a cash machine located at Morillon 1100, Les Esserts. Please be aware that if you draw out money at Geneva Airport you will receive Swiss Francs unless you specify you wish to draw out euros.

4. Do you offer ski tuition or guiding/hosting?

No, we are not a ski school and we do not offer ski guiding or hosting. We can however advise, organise and pre-book all of your ski school on your behalf and offer ski familiarisation to help get you started within our extra service packages.

5. Are we limited on when we can be in the chalet?

No, we believe that our accommodation becomes a home from home for the duration of your holiday, so please feel free to come and go as you please. We just ask you to be considerate to others and keep the noise levels down if it is very early or very late. Please ensure that the chalet is locked and secure when you leave.

6. Do we have sole use of the swimming pool?

The swimming pool, gardens and trampoline are for the use of guests in Chalet Esprit and our family and friends as we also live on-site. We have found that this convivial outside living is contributive to a great holiday experience and often creates life long new friendships of like minded people.

7. Are you a legitimate business?

Yes, we are a legitimate business. As per the French Law, we hold a drinks and 'Restaurateurs' Licence II. With this we can legally provide and sell you alcohol and food. We also hold a 'Transfer de Voyager' licence for our vehicules which authorises us to legally transport you locally. We are fully insured both within the chalet and on the roads. All these licenses are available to view in the chalet.

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